Conditions

1. Validity of the GTC and conclusion of contract

  • 1.1 These general terms and conditions (GTC) apply to sales contracts with private customers and companies that are concluded via the provider's website.
  • 1.2 The order is confirmed by the provider. The contract is concluded as soon as the buyer receives the confirmation. If the confirmation is not received within a reasonable period of time, the buyer considers this as a refusal of the order and is entitled to conclude the contract with another supplier.

2. Prices and Special Offers

  • 2.1 The prices are given in CHF. VAT and advance recycling fee and handling is included. Shipping costs are charged extra.
  • 2.2 The provider reserves the right to change the prices at any time. The prices published on the website on the order date apply to customers.
  • 2.3 The conditions for promotions and discounts can be found under the relevant information.
  • 2.4 The lowest price guarantee only applies to equivalent shops, no auctions, no offers limited in time or quantity and only applies if this product is also in stock at the desired shop. Since we offer free shipping, you should always compare the product price with the cheapest shipping method. Furthermore, we cannot offer the products cheaper than the minimum sales price specified by the manufacturer.

3. Terms of Delivery

  • 3.1 The information on the following page applies to shipping fees and delivery times: https://www.vapedeluxe.ch/Versand/
  • 3.2 Customers abroad are obliged to inform themselves about which products may be imported.
  • 3.3 If, in the case of shipments abroad, the customs authorities return the goods, the value of the goods (excluding shipping charges) will be refunded less a processing fee of CHF 10.00.
  • 3.4 If the customer orders goods abroad which are confiscated/destroyed by customs, there is no entitlement to a refund of the purchase price.
  • 3.5 We fully guarantee all domestic packages up to delivery. We are not liable for successfully delivered packages that disappear in front of the front door.
  • 3.6 If a delivery is missed due to possible theft, the customer is obliged to report this within 14 days in order to be able to initiate a corresponding prosecution procedure. Reporting a theft is the responsibility of the customer.
  • 3.7 Shipping charges will be displayed prior to confirming the order. The buyer accepts these when completing the order. If the actual shipping fees deviate from the amount charged, there is still no right to a refund of any kind.
  • 3.8 For returns / exchanges, the seller reserves the right to charge the buyer a fee of 10% of the value of the goods, or a flat rate of CHF 10.00 plus the shipping fees paid as processing fees.
  • 3.9 The customer must be at least 18 years old.

4. Right of Withdrawal and Right of Withdrawal

  • 4.1 For orders within Switzerland and Liechtenstein, customers can cancel the purchase contract within 7 days without giving a reason and without paying a penalty if the product has not been used and the packaging has not been opened. The period for exercising this right begins on the day the goods arrive at the consumer. The customer can return goods that have already been delivered at his own expense. Payments already made will be refunded by the provider free of charge. The shipping fees still have to be paid. If the delivery was free of shipping costs, the actual shipping costs will be charged to the buyer.
  • 4.2 If a customer withdraws from the purchase due to late delivery or defects in the goods for which the provider is responsible, the provider will refund any amounts already paid and the return shipping costs.
  • 4.3 For reasons of hygiene, liquids and flavors are excluded from the right of return.

5. Data mining

  • 5.1 It is expressly prohibited to use any manual or automatic software device or any other process such as a spider, robot, scraper, crawler, avatar, data mining tool or similar to download or extract data from the Websites via scraping processes or otherwise extract
    An exception to this are operators of public search engines.

6. Liability and Guarantee

  • 6.1 Unless otherwise described in the product, the rights of http://www.vapedeluxe.ch/warranty apply
  • 6.2 The buyer must check the delivered goods as soon as possible and report any defects immediately. The responsible customer service can be found at http://www.vapedeluxe.ch/kontakt/ . Hidden defects can also be objected to after the goods have been put into operation or used. The making of payments does not count as a waiver of a notice of defects.
  • 6.3 If there is a defect which is to be agreed in the guarantee conditions of the provider, the buyer has the choice of requesting repairs free of charge, making a deduction from the price corresponding to the reduced value, withdrawing from the contract or obtaining a replacement delivery. The right of the buyer to claim damages remains reserved in all cases.
  • 6.4 If there is a guarantee case, the customer can send the devices by post or bring them to the shop. In the case of an on-site diagnosis, the seller reserves the right to keep the device for several days for a more thorough examination. If the customer sends this by post, the postage is the responsibility of the customer.
  • 6.5 In the case of returns which are against the guarantee provisions specified by the seller, the seller reserves the right to charge the customer processing and shipping fees of up to CHF 50.
  • 6.6 The seller is not liable for any damage caused by improper handling.

7. Payment

  • 7.1 Payment can be made in the following ways at the request of the customer:
    • The customer can provide their credit or debit card number. All major credit cards are accepted via PayPal. The price of the goods is booked on the day the goods are dispatched.
  • 7.3 The seller reserves the right to carry out a credit check for the payment method invoice and is not obliged to offer this payment method.

8. Liability for Online Connections

  • 8.1 The provider undertakes to ensure state-of-the-art security in systems, programs, etc. that he owns and over which he has control, and to follow the rules of data protection.
  • 8.2 The customers have to ensure the security of the systems, programs and data that are in their sphere of influence. In their own interest, customers should keep passwords and user names secret from third parties.
  • 8.3 The provider is not liable for defects and disruptions for which he is not responsible, especially not for security defects and operational failures of third-party companies with whom he works or on which he is dependent.
  • 8.4 Furthermore, the provider is not liable for force majeure, improper action and disregard for the risks on the part of the customer or third parties, excessive stress, unsuitable equipment of the customer or third parties, extreme environmental influences, interventions by the customer or disturbances by third parties (viruses, worms, etc.), that happen despite the necessary current safety precautions.

9. Applicable Law and Venue

  • 9.1 Swiss law applies to these GTC.
  • 9.2 The court at the registered office of the seller is responsible for complaints by a customer. The court at the domicile of the defendant party is responsible for complaints by the provider.